Privacy Policy
This Privacy Notice explains how EJ Solutions SA (“EJS”, “we”, “our” or “us”) collects, uses, stores, shares and otherwise processes personal data of visitors of our website (www.ejsolutions.ch) , our business customers, distributors, suppliers and their representatives through our business relationships, in accordance with the EU General Data Protection Regulation (GDPR) , the Swiss Federal Act on Data Protection (FADP) and other applicable laws and regulations.
What is personal data?
Personal data means any information relating to an identified or identifiable natural person. A person is considered identifiable if they can be identified directly or indirectly, in particular by reference to information such as a name, identification number, location data, online identifier, IP address, or one or more factors specific to their identity.
Examples of personal data include your name, postal address, email address, telephone number, company position, IP address.
Who is the controller of your personal data?
The data controller responsible for the processing of personal data described in this Privacy Notice is:
EJ Solutions SA
Via Santa Maria 68a
6596 Gordola
Switzerland
Email: info@ejsolutions.ch
If you have any questions regarding this Privacy Notice or the processing of your personal data, you may contact us using the details above.
What personal data do we process, for what purposes and on what grounds?
We primarily process personal data relating to employees, representatives and contact persons of our customers, distributors, suppliers and other business partners, as well as personal data collected from visitors to our website.
| Category | Category of personal data | Purposes of processing | Legal basis |
|---|---|---|---|
| Customer and Distributor Relationship Management | • First name and last name • Company name • Job title • Postal address • Email address • Telephone number | • Managing and maintaining customer and distributor relationships • Processing orders • Organising delivery and logistics • Providing customer support • Handling enquiries, complaints and product-related communications • Issuing invoices and administering payments | • Performance of a contract (Art. 6(1)(b) GDPR) • Compliance with legal obligations (Art. 6(1)(c) GDPR) • Legitimate interests in managing our business relationships and ensuring efficient customer service (Art. 6(1)(f) GDPR) |
| Contact Form and Website Enquiries | • Company name • First name • Last name • Email address • Telephone number • Country • Information contained in your message | • Responding to your enquiry • Providing information about our products and services • Managing communications with prospective customers, distributors and business partners • Evaluating potential business opportunities • Maintaining records of communications | • Taking steps prior to entering into a contract (Art. 6(1)(b) GDPR), where your enquiry relates to a potential business relationship or order • Our legitimate interests in managing business communications and responding to enquiries (Art. 6(1)(f) GDPR) • Your consent (Art. 6(1)(a) GDPR), where required |
| Marketing Communications | • Name • Email address • Communication preferences | • Sending newsletters • Informing you about products, services, promotions and events | • Consent (Art. 6(1)(a) GDPR) You may withdraw your consent at any time by using the unsubscribe link contained in our newsletters or by contacting us. |
| Compliance and Legal Requirements | Any personal data relevant to the specific legal obligation | • Compliance with applicable laws and regulations • Cooperation with regulatory authorities • Enforcement of legal rights • Prevention of fraud and misuse | • Compliance with legal obligations (Art. 6(1)(c) GDPR) • Legitimate interests in protecting our legal rights and business operations (Art. 6(1)(f) GDPR) |
How long will we keep your personal data
The time for which we will keep your data will depend on the purposes for which we process them, as explained below.
| Category | Purpose | Retention period |
|---|---|---|
| Management of enquiries and contact requests | Management of enquiries and contact requests submitted via our website or by email. | We retain enquiry and contact data for up to 24 months after our last communication unless a business relationship is established or a longer retention period is required by law. |
| Customer and distributor relationship management | Management of customer and distributor relationships, including order processing, logistics, invoicing and customer support. | We retain personal data for the duration of the business relationship and for up to 5 years thereafter, unless a longer retention period is required by applicable law. |
| Accounting, tax and compliance records | Compliance with accounting, tax and other legal obligations. | Relevant records, including invoices and accounting documents, may be retained for up to 10 years or longer where required by applicable law. |
| Marketing communications | Sending newsletters and marketing communications. | We process your personal data until you withdraw your consent or unsubscribe from our marketing communications. |
| Website analytics and cookies | Website analytics, performance measurement and advertising. | Retention periods vary depending on the specific technology used. Further information can be found in our Cookie Policy and the privacy notices of the relevant service providers. |
| Legal claims and dispute resolution | Establishment, exercise or defence of legal claims and dispute resolution. | Personal data may be retained for as long as necessary to protect our legal rights or comply with legal obligations. |
Where personal data is processed by independent third-party controllers, their respective retention periods are determined in accordance with their own privacy notices and policies.
Your right to opt-out
Your right to opt-out of marketing communications
You have the right to object to the use of your personal data for direct marketing purposes at any time.
You may opt out of receiving marketing communications from us by:
- Clicking the unsubscribe link included in our marketing emails;
- Adjusting your cookie preferences where applicable; or
- Contacting us at info@ejsolutions.ch.
Opting out of marketing communications will not affect communications that are necessary for the performance of a contract, customer service, or compliance with legal obligations.
Your rights in relation to your personal data
Subject to applicable data protection laws, including the GDPR and the Swiss Federal Act on Data Protection (FADP), you may have the following rights regarding your personal data.
| Your right | What does it mean? | Limitations and conditions of your right |
|---|---|---|
| Right of access | You have the right to request confirmation as to whether we process your personal data. Where this is the case, you may request access to such personal data and receive information about: • the purposes of the processing; • the categories of personal data concerned • the recipients or categories of recipients to whom the personal data has been disclosed; • the envisaged retention period; • your data protection rights; • the source of the personal data where it was not collected directly from you; and • any applicable safeguards relating to international transfers of personal data. | We must be able to verify your identity before responding to your request. Access requests must not adversely affect the rights and freedoms of other individuals or our legal obligations. |
| Right to data portability | Where processing is based on your consent or on a contract with you, and the processing is carried out by automated means, you have the right to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format. Where technically feasible, you also have the right to request that such personal data be transmitted directly to another controller. | This right only applies to personal data that you have provided to us, where processing is based on your consent or a contract and is carried out by automated means. This right does not apply where the processing is necessary for compliance with a legal obligation or is based on our legitimate interests. |
| Rights in relation to inaccurate personal or incomplete data | You may challenge the accuracy or completeness of your personal data and have it corrected or completed, as applicable. | This right only applies to your own personal data. When exercising this right, please be as specific as possible. |
| Right to object to or restrict our data processing | You have the right to object to the processing of your personal data where we process such data based on our legitimate interests. You also have the right to object at any time to the processing of your personal data for direct marketing purposes. | Where you object to processing based on our legitimate interests, we may continue processing if we demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is necessary for the establishment, exercise or defence of legal claims. |
| Right to erasure | Subject to applicable legal requirements, you have the right to request the deletion of your personal data where: • the personal data is no longer necessary for the purposes for which it was collected or processed; • you withdraw your consent and there is no other legal basis for the processing; • you object to the processing and there are no overriding legitimate grounds for continuing the processing; • the personal data has been processed unlawfully; or • the deletion is required by applicable law. | We may not be able to delete your personal data where we are required or permitted to retain it, including where the data is necessary: • to comply with a legal obligation; • to establish, exercise or defend legal claims; • for accounting, tax or record-keeping purposes; or • to protect our legitimate business interests where permitted by applicable law. |
| Right to withdraw consent | Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal. You may withdraw your consent by: • contacting us at info@ejsolutions.ch • using the unsubscribe link included in our marketing communications; or • adjusting your cookie preferences where processing is based on consent for cookies or similar technologies. | The withdrawal of consent will only affect future processing activities. It will not affect the lawfulness of processing carried out prior to the withdrawal of consent. |
To exercise any of your rights, please contact us at info@ejsolutions.ch.
We may request additional information to verify your identity before processing your request. We will respond to your request without undue delay and within the timeframe required by applicable law. If you believe that we have not handled your request appropriately, you have the right to lodge a complaint with a competent supervisory authority.
For Switzerland: Federal Data Protection and Information Commissioner (FDPIC) https://www.edoeb.admin.ch
Individuals residing in the European Economic Area may also lodge a complaint with the supervisory authority in their country of residence, place of work, or place of the alleged infringement. In certain circumstances, we may be unable to fully comply with a request where applicable law requires or permits us to retain or continue processing certain personal data.
Providing and sharing your personal data
Access to your personal data is limited to employees, contractors and authorised persons who require such access in order to fulfil the purposes described in this Privacy Notice.
We may share your personal data with third parties where necessary for the purposes described in this Privacy Notice, including:
- service providers supporting our business operations;
- logistics and shipping providers;
- payment service providers;
- IT and cloud service providers;
- CRM and customer management providers;
- marketing and communication service providers;
- professional advisers, auditors and legal representatives;
- public authorities, regulators or courts where required by law.
Where third parties process personal data on our behalf, they are required to process such data only in accordance with our instructions, applicable data protection laws and appropriate confidentiality and security obligations.
Transfer outside the EEA and Switzerland
Some of our service providers and business partners may be located outside Switzerland or the European Economic Area (EEA), like the United States, including in countries that may not provide the same level of data protection as your country of residence. Where personal data is transferred outside Switzerland or the EEA, we implement appropriate safeguards as required by applicable data protection laws. These safeguards may include:
- adequacy decisions issued by the European Commission or the Swiss Federal Council;
- the European Commission’s Standard Contractual Clauses (SCCs);
- other legally recognised transfer mechanisms.
Some recipients of personal data, including providers of analytics, advertising, cloud and communication services, may process personal data in the United States or other jurisdictions outside Switzerland and the EEA.
You may request additional information regarding the safeguards applied to specific international transfers by contacting us at info@ejsolutions.ch.
Services Providers and other Third Parties
EJS may also receive and/or disclose your personal data from/with third parties including the below:
| Purpose | Category of recipients |
|---|---|
| Order delivery | Logistics, transport and shipping service providers |
| Payment processing | Payment service providers and financial institutions |
| Order fulfilment and order management | Order management and enterprise software providers |
| Customer and distributor relationship management | CRM and customer relationship management providers |
| Marketing communications and promotional activities | Newsletter service providers, social media platforms and online advertising providers |
| Marketing analytics, advertising effectiveness measurement and conversion tracking | Website hosting providers, cloud service providers and IT service providers |
| Website hosting, maintenance and improvement | Website service provider |
| Legal compliance and protection of legal rights | Legal advisers, auditors, regulators, public authorities and courts where required by law |
Where third parties process personal data on our behalf, they act as data processors and are contractually required to process personal data only in accordance with our instructions, applicable data protection laws and appropriate confidentiality and security obligations.
Certain third parties, such as payment providers, logistics providers, social media platforms and public authorities, may act as independent data controllers and process personal data in accordance with their own privacy notices and legal obligations.
Security
We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures may include, where appropriate, encryption, access controls, secure hosting environments, physical and electronic security measures, staff training and contractual safeguards with our service providers.
While we strive to protect personal data using commercially reasonable security measures, no method of transmission over the internet or electronic storage is completely secure.
Changes to this privacy notice
We may update this Privacy Notice from time to time to reflect changes in our business practices, legal requirements or the services we provide.
Any updates will be published on this page and the “Last Updated” date below will be revised accordingly.
We encourage you to review this Privacy Notice periodically to stay informed about how we process and protect personal data.
Contacting us
If you have any questions regarding this Privacy Notice, our data protection practices, or the processing of your personal data, please contact:
EJ Solutions SA
Via Santa Maria 68a
6596 Gordola
Switzerland
Email: info@ejsolutions.ch
Last Updated: 01.09.2026